Hybrid Service Delivery Lead - Logistics & Client Care

Arvato SCM UK Ltd; Corby; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Free parking

Job summary

Arvato SCM UK Ltd in Corby is seeking a Service Delivery Specialist to act as the main liaison between clients and internal teams. The role focuses on delivering excellent service, meeting KPIs, and driving improvements in customer satisfaction.

The position offers a hybrid work pattern (3 days onsite, 2 remote), a 40-hour week, and a salary up to £31,000. Relevant experience in customer service or service delivery is essential.

Qualifications

• Previous experience in customer service or service delivery roles is essential.
• Excellent communication and relationship-building skills are required.
• Strong organisational abilities and multi-tasking capability are important.
• Analytical mindset with attention to detail and solid reporting skills are beneficial.
• Experience in logistics or outsourcing environments is advantageous.

Responsibilities

• Act as a primary contact for service-related queries via tickets and email.
• Monitor service performance against KPIs and SLAs.
• Investigate and resolve customer issues efficiently and professionally.
• Coordinate with operational teams to ensure smooth service delivery.
• Analyze service data to identify process improvements and report findings.
• Support continuous improvement initiatives and customer projects.

Skills

Customer service

Account management

Service delivery

Communication

Organisational skills

Problem solving

Excel

Tools

JIRA

Excel

Job description

Arvato SCM UK Ltd in Corby is seeking a Service Delivery Specialist to act as the main liaison between clients and internal teams. The role focuses on delivering excellent service, meeting KPIs, and driving improvements in customer satisfaction.

The position offers a hybrid work pattern (3 days onsite, 2 remote), a 40-hour week, and a salary up to £31,000. Relevant experience in customer service or service delivery is essential.