Service Delivery Specialist- Logistics and Warehousing

Arvato Ltd; Corby; Hybrid; GBP 19,000 - 31,000; Full time

Benefits offered by this job

25 days leave plus 8 bank holidays

Additional 5 days leave option

Pension contribution

Life assurance 4x salary

Employee Assistance Programme

Employee Discount Scheme

Free Ample parking

Job summary

Arvato Ltd in Corby is hiring a Service Delivery Specialist to act as the key link between clients, warehouse teams and operations. You will monitor KPIs, answer service-related queries and drive improvements in customer satisfaction.

The role emphasizes proactive problem solving, data analysis, and clear communication, with a hybrid rota (3 days onsite, 2 remote) and a 40-hour week.

Qualifications

• Experience in customer service, account management or service delivery.
• Excellent communication and relationship-building skills.
• Strong organisational and analytical abilities; attention to detail.
• Proficiency in Excel and reporting; familiarity with Jira is a plus.

Responsibilities

• Manage client relationships and act as primary contact for service-related queries via Jira and email.
• Monitor service performance against KPIs and SLAs; investigate and resolve issues.
• Coordinate with operations to ensure smooth service delivery and drive improvements.
• Analyse service data and produce customer reports; support improvement projects.

Skills

Customer service

Account management

Service delivery

Communication

Relationship-building

Organization

Problem-solving

Analytical skills

Reporting

Excel

Tools

JIRA

MS Office

Job description

Location: Corby, Northants Salary: Up to £31k Hours: 40 hours per week, Monday to Friday 08:30 - 17:00 Hybrid work rota 3 days onsite 2 remote Join Arvato as a Service Delivery Specialist! Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Service Delivery Specialist to join our team in Corby. In this role, you'll act as a key link between clients, internal warehouse teams and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery. Your tasks

• Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries which will arrise via JIRA tickets and emails. Monitor service performance against agreed KPIs and SLAs. Investigate and resolve customer issues efficiently and professionally. Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement. Produce customer reports and communicate performance updates. Support continuous improvement initiatives and customer projects.
• Experience Previous experience in customer service, account management, service delivery, or a similar customer-facing role is essential. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. Problem-solving mindset with keen attention to detail. Good analytical and reporting abilities. Proficiency in Microsoft Office applications, particularly Excel. Experience within logistics, supply chain, or outsourcing environments is ideally sought.
• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x
• Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Ample parking