Customer Service Delivery Specialist

Arvato; Corby; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Pension contribution

Life assurance 4x salary

Employee Assistance Programme

Employee Discount Scheme

Free Parking

Job summary

Arvato in Corby is seeking a Customer Service Delivery Specialist to join our team. You will act as a key link between customers, internal teams and operations, ensuring service commitments are met while driving improvements in customer satisfaction and service delivery.

In this role you will manage client relationships, monitor KPIs, investigate and resolve issues, coordinate with teams and produce reports.

Qualifications

• Experience in customer service, account management, service delivery, or a similar role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem-solving mindset with keen attention to detail.
• Good analytical and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience in logistics, supply chain, or outsourcing environments is advantageous but not essential.

Responsibilities

• Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve customer issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce customer reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.

Skills

Customer service

Account management

Service delivery

Communication

Organisational skills

Problem solving

Analytical

Excel

MS Office

Reporting

Tools

Microsoft Office

Excel

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Corby, Northants

Salary: Up to £31k

Hours: 40 hours per week, Monday to Friday 08:30 - 17:00

Join Arvato as a Customer Service Delivery Specialist

Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby.

In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.

Your tasks

• Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve customer issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce customer reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.

Qualifications

• Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem-solving mindset with keen attention to detail.
• Good analytical and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking