Customer Service Delivery Specialist

Arvato Direct Services Potsdam GmbH; Corby; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave plus 8 bank holidays

Life assurance policy

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato Direct Services Potsdam GmbH is seeking a Customer Service Delivery Specialist to enhance customer experiences in Corby. This role acts as a vital link between customers and internal teams, ensuring service commitments are met while driving continuous improvement.

The ideal candidate will possess strong communication skills, organizational abilities, and experience in customer service or account management. Benefits include 25 days annual leave, a life assurance policy, and an employee discount scheme.

Qualifications

• Previous experience in customer service or similar customer-facing role.
• Strong problem-solving skills with keen attention to detail.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage customer relationships and act as a primary point of contact.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve customer issues efficiently.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Problem-solving mindset

Analytical abilities

Microsoft Office proficiency

Tools

Microsoft Excel

Job description

Job Description

Location: Corby, Northants

Hours: 40 hours per week, Monday to Friday 08:30 – 17:00

Join Arvato as a Customer Service Delivery Specialist

Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer‑focused Customer Service Delivery Specialist to join our team in Corby.

In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.

• Manage customer relationships and act as a primary point of contact for service‑related queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve customer issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyze service data and identify opportunities for process improvement.
• Produce customer reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.

Qualifications

• Previous experience in customer service, account management, service delivery, or a similar customer‑facing role.
• Excellent communication and relationship‑building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Problem‑solving mindset with keen attention to detail.
• Good analytical and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
• A life assurance policy that pays out 4 × Salary.
• Employee Assistance Programme that provides confidential support, information, and advice.
• Employee Discount Scheme through Benefit Hub.

Data Protection & Privacy

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process.

Equal Opportunity Employer

Arvato is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, citizenship status, disability, or protected veteran status.