Client-Focused Logistics Coordinator

Arvato; Corby; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension contribution

Life assurance 4x Salary

Employee Assistance Programme

Benefit Hub discount scheme

Free Parking

Job summary

Arvato is seeking a Service Delivery Coordinator in Corby for our growing Service Delivery team. You will handle day-to-day logistics queries, coordinate with internal teams and partners, and ensure timely updates to clients.

The role requires strong organisational and analytical skills, a proactive approach to problem solving and ability to work collaboratively across operations in a hybrid setup.

Qualifications

• Highly organised with the ability to manage multiple queries and priorities.
• Confident communicator, both written and verbal.
• Comfortable dealing directly with clients and building positive working relationships.
• Naturally investigative—understand why something happened rather than just passing the problem on.

Responsibilities

• Act as a key point of contact for clients regarding day-to-day logistics and service queries.
• Manage and respond to client queries received through tickets, emails and other channels.
• Investigate shipment and delivery queries, including missing, delayed or incomplete deliveries.
• Track shipments and work with internal teams and transport partners to establish what happened.
• Coordinate with warehouse, transport, inventory and operational teams to resolve client issues.
• Ensure tickets and queries are recorded, updated and progressed to resolution.
• Provide clients with clear, professional, timely updates.
• Identify recurring issues and highlight trends or potential service improvements.
• Escalate complex issues appropriately and ensure they receive attention.
• Work to agreed service levels and prioritise workload by urgency and client requirements.
• Maintain accurate records and keep systems updated.
• Support the wider Service Delivery team in maintaining client relationships and service levels.
• Contribute to continuous improvement by identifying opportunities to improve processes.

Skills

Organised

Analytical

Solutions-focused

Confident communicator

Excel

Outlook

Tools

Excel

Outlook

Job description

Arvato is seeking a Service Delivery Coordinator in Corby for our growing Service Delivery team. You will handle day-to-day logistics queries, coordinate with internal teams and partners, and ensure timely updates to clients.

The role requires strong organisational and analytical skills, a proactive approach to problem solving and ability to work collaboratively across operations in a hybrid setup.