Hybrid Service Delivery Coordinator

Serco; Warrington; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension up to 6%

Employee Assistance Programme

Diversity and inclusion initiatives

Hybrid working

Discretionary benefits portal

Job summary

Serco is recruiting a Service Delivery Coordinator based in Birchwood, Warrington area. This permanent, full-time role (37.5 hours per week) offers hybrid working with two days remote (Mon & Wed) and three days in the office.

Salary £28,500 per annum, with shift rotations between 8:00–16:00 and 9:00–17:00, and occasional 10:00–18:00 shifts. You will manage relationships with stakeholders across the Asylum Accommodation and Support Services contract to ensure timely service delivery, scheduling

Qualifications

• Strong time management skills and ability to manage and deliver multiple priority tasks.
• Strong ICT skills.
• Ability to engage with internal and external stakeholders.

Responsibilities

• Build relationships with key stakeholders to ensure service delivery within contractual obligations.
• Schedule and prioritise repairs and defects to internal and external operatives with correct category, timescales and recipients.
• Maintain data integrity of IT systems to support performance reporting.
• Deal with vendor queries and escalate to Service Delivery Manager where appropriate.
• Ensure responses to Authority requests are completed within contractual timescales.

Job description

Serco is recruiting a Service Delivery Coordinator based in Birchwood, Warrington area. This permanent, full-time role (37.5 hours per week) offers hybrid working with two days remote (Mon & Wed) and three days in the office.

Salary £28,500 per annum, with shift rotations between 8:00–16:00 and 9:00–17:00, and occasional 10:00–18:00 shifts. You will manage relationships with stakeholders across the Asylum Accommodation and Support Services contract to ensure timely service delivery, scheduling