Service Delivery Scheduler - Social Housing

Wiggett Group; Brentwood; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

On-site gym

Salary Sacrifice Pension Scheme – post

23 days annual leave + bank holidays

Buy or sell up to 3 extra days annualy

Birthday off – after 1 year of service

Group Life Insurance

Employee Assistance Programme (EAP)

Virtual GP appointments & Online Physi

Ongoing training and development

Job summary

Wiggett Group in Warley, Brentwood is seeking a Service Delivery Coordinator to ensure planned works are scheduled, coordinated, and delivered efficiently, with strong communication to residents, engineers, and internal teams.

This role involves managing appointments, monitoring progress, and providing admin support to the Contract Support Manager and CSO team, while upholding data protection and high service standards. A full UK driving licence and access to a vehicle are required.

Qualifications

• Administration & scheduling experience in a customer service or operations role.
• Excel experience and familiarity with CRM/scheduling tools.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise and work under pressure in a busy environment.
• Team player with initiative to solve problems and support colleagues.

Responsibilities

• Schedule and coordinate planned works, ensuring appointments are booked in line with project timelines.
• Provide day-to-day administrative and operational support to the Contract Support Manager and CSO team.
• Monitor shared inboxes, scheduling systems, and trackers to ensure timely responses and accurate information.
• Distribute workloads across the CSO team to meet performance and compliance targets.
• Act as the first point of escalation for scheduling issues, resident queries, or system challenges.
• Maintain and update records, trackers, and internal systems to ensure data accuracy.
• Support the onboarding of new CSOs, providing guidance on systems, processes, and company procedures.
• Liaise with internal teams (planning, engineers, operations) to align appointment availability with resource capacity.
• Identify and elevate process inefficiencies or recurring issues for improvement.
• Handle resident communication with professionalism, empathy and adherence to data protection.
• Provide cover for CSOs during peak periods or absences, including taking calls and booking appointments.

Skills

Administration & scheduling

Excel

CRM software

Verbal and written communication

Organisational skills

Work under pressure

Team player

Tools

Microsoft Excel

CRM/scheduling software

Job description

Wiggett Group in Warley, Brentwood is seeking a Service Delivery Coordinator to ensure planned works are scheduled, coordinated, and delivered efficiently, with strong communication to residents, engineers, and internal teams.

This role involves managing appointments, monitoring progress, and providing admin support to the Contract Support Manager and CSO team, while upholding data protection and high service standards. A full UK driving licence and access to a vehicle are required.