Residential Customer Service Coordinator – Hybrid

Vistry Group PLC; Exeter; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pension scheme through?—we

Annual bonus

Up to 39 days annual leave plus bank

2 volunteering days per year

Private medical insurance

Enhanced maternity/paternity/adoption

Life assurance at 4x salary

Share save and incentive schemes

Christmas company shutdown

Employee rewards portal

Job summary

Vistry Group PLC is seeking a Customer Service Coordinator to join our Exeter team. You will liaise with customers, partners, technicians and subcontractors to close service cases within SLA, handling enquiries by phone or email and appointing contractors for snagging or defects.

We value collaboration and offer flexible working options where possible. The role requires strong communication, planning, and problem solving to ensure a smooth customer journey.

Qualifications

• Experience in fast-paced customer service environments.
• Excellent communication and listening skills.
• Ability to manage multiple tasks to meet SLAs.

Responsibilities

• Deal with customer service matters received by email or phone, and address issues promptly and organisedly in line with SLA.
• Issue instructions to sub-contractors and follow up to ensure prompt resolution.
• Follow up all outstanding remedial works and take action to ensure works are completed within 28 days.
• Deliver excellent customer service with empathy to ensure a positive journey for customers.
• Communicate effectively with internal departments and build strong working relationships.
• Carry out general administrative duties and keep the database up to date.

Skills

Communication skills

Team working

Organisational skills

Problem solving

Customer service mindset

Education

GCSEs including Maths & English

Tools

Microsoft Office

Excel

Outlook

Job description

Vistry Group PLC is seeking a Customer Service Coordinator to join our Exeter team. You will liaise with customers, partners, technicians and subcontractors to close service cases within SLA, handling enquiries by phone or email and appointing contractors for snagging or defects.

We value collaboration and offer flexible working options where possible. The role requires strong communication, planning, and problem solving to ensure a smooth customer journey.