Customer Service Coordinator - Homes Snags & SLAs (Hybrid)

Countryside Partnerships PLC; Exeter; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Pension with Legal & General

Volunteer days

Job summary

Countryside Partnerships PLC in Exeter is seeking a Customer Service Coordinator to join Vistry Cornwall South West. You will liaise with customers, partners, technicians and subcontractors to ensure customer service cases are completed within SLA and to a high standard.

The role offers in-person collaboration with flexibility for hybrid working; applicants should raise specific requirements at interview. We value teamwork and aim to support a positive, customer-focused culture across our homes.

Responsibilities

• Liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within SLA.
• Deal with customer concerns received by telephone or email, appointing contractors to deal with snagging or defects in our homes.

Job description

Countryside Partnerships PLC in Exeter is seeking a Customer Service Coordinator to join Vistry Cornwall South West. You will liaise with customers, partners, technicians and subcontractors to ensure customer service cases are completed within SLA and to a high standard.

The role offers in-person collaboration with flexibility for hybrid working; applicants should raise specific requirements at interview. We value teamwork and aim to support a positive, customer-focused culture across our homes.