Hybrid Service Administrator - Customer Support & Ops

Tate Recruitment; Kettering; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave

Hybrid - 2 days in office, 3 from home

Bupa cash plan

Discounted Bupa after probation

Online rewards cashback

Job summary

Tate Recruitment seeks a Service Administrator for a global engineering business in Northampton. The role entails delivering professional customer service as part of a proactive service admin team, building relationships with engineers and managers. Training will be in-office with a hybrid path after.

Key duties include diary management, order processing, invoicing, ERP/FSM workflow, and coordinating engineer visits. The role offers hybrid work and probationary review of pay.

Qualifications

• Administration and Customer Service experience.
• Confident in helping customers and problem solving.
• Ability to multi-task with excellent attention to detail.
• Good organisation and prioritisation skills.
• Experience processing orders or working with engineers is beneficial.

Responsibilities

• Provide administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format).
• Process paperwork and raise invoices post service/repair.
• Process orders on ERP/FSM start to finish.
• Contact customers via telephone, email and Web Meetings regarding quotations, purchase orders, services, calibration and repairs and scheduling of engineer appointments.
• Ensure service kits and/or parts are delivered to site/engineer in good time.
• Respond to customer queries via phone and/or email.
• Process Purchase Orders.

Skills

Administration

Customer Service

Problem Solving

Attention to detail

Organisation

Tools

ERP

FSM

Job description

Tate Recruitment seeks a Service Administrator for a global engineering business in Northampton. The role entails delivering professional customer service as part of a proactive service admin team, building relationships with engineers and managers. Training will be in-office with a hybrid path after.

Key duties include diary management, order processing, invoicing, ERP/FSM workflow, and coordinating engineer visits. The role offers hybrid work and probationary review of pay.