Hybrid Senior Business Analyst & Portfolio Change Lead

Home Limited; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Pets at Home is seeking a Senior Business Analyst to join the Portfolio team, working in a Hybrid role from Handforth Support Office. The role focuses not only on requirements but on solving complex problems, aligning stakeholders, and delivering real outcomes across strategic change initiatives.

You will lead and develop the BA community, collaborate with Product, Technology and Operations, and drive continuous improvement in analysis capability while shaping initiatives that deliver value for

Qualifications

• Significant experience as a Business Analyst within a complex organisation.
• Experience leading, mentoring or developing other Business Analysts.
• Strong stakeholder management and facilitation skills.
• Ability to influence decisions through insight, evidence and storytelling.
• Experience across large-scale business and technology change initiatives.
• Understanding of Agile delivery practices and modern ways of working.
• Passion for continuous improvement and delivering value.

Responsibilities

• Lead business analysis activities across strategic change initiatives.
• Partner with stakeholders to understand needs and shape future solutions.
• Facilitate workshops and discovery sessions for clarity and alignment.
• Translate complex challenges into clear requirements and actionable outcomes.
• Support business case development, benefits realisation and decision-making.
• Coach and mentor Business Analysts to grow and develop.
• Champion best practice and continuously improve BA capability.
• Build relationships across Product, Technology and Operations to ensure delivery.

Skills

Business analysis

Stakeholder management

Facilitation

Agile delivery

Mentoring

Discovery workshops

Job description

Pets at Home is seeking a Senior Business Analyst to join the Portfolio team, working in a Hybrid role from Handforth Support Office. The role focuses not only on requirements but on solving complex problems, aligning stakeholders, and delivering real outcomes across strategic change initiatives.

You will lead and develop the BA community, collaborate with Product, Technology and Operations, and drive continuous improvement in analysis capability while shaping initiatives that deliver value for