Software Business Analyst for Agile Product Teams

Pets at Home Limited; England; On-site; GBP 42,000 - 65,000; Full time

Job summary

Pets at Home Limited in the United Kingdom is seeking a capable Business Analyst who can turn complex challenges into simple, actionable requirements that improve digital experiences for customers and colleagues.

You’ll collaborate with Product Owners, Developers and testers to map journeys, write user stories, define acceptance criteria and support agile delivery from discovery through to optimisation. A strong customer focus and clear communication are essential.

Qualifications

• 2–3 years of experience as a Business Analyst.
• Strong understanding of business processes and how to capture them.
• Experience in agile teams (Scrum, Kanban, SAFe, etc.).
• Confident writing user stories and defining acceptance criteria.
• Excellent communication skills to explain concepts clearly to anyone.
• Comfortable adapting to change and juggling multiple priorities.
• Focus on delivering meaningful value for customers and colleagues.

Responsibilities

• Explore business and customer challenges to find opportunities for improvement.
• Analyse risks, impacts and benefits so teams can make the right decisions.
• Collaborate with stakeholders to uncover and refine requirements.
• Create clear, friendly and useful documentation that brings processes to life.
• Work with Product and Engineering leads to prioritise and plan work.
• Break requirements into story maps, features and user stories ready for development.
• Write high‑quality user stories with acceptance criteria.
• Support refinement, sprint planning, bug triage and squad ceremonies.
• Validate solutions with stakeholders to ensure they deliver real value.
• Help colleagues prepare for change with business readiness support.
• Champion agile methods and improve team performance and collaboration.

Skills

Business Analysis

Agile

Stakeholder Management

User Stories

Acceptance Criteria

Documentation

Tools

Azure DevOps

Figma

Avion

Job description

Pets at Home Limited in the United Kingdom is seeking a capable Business Analyst who can turn complex challenges into simple, actionable requirements that improve digital experiences for customers and colleagues.

You’ll collaborate with Product Owners, Developers and testers to map journeys, write user stories, define acceptance criteria and support agile delivery from discovery through to optimisation. A strong customer focus and clear communication are essential.