Hybrid Sales Support & Customer Growth Specialist

Selco Builders Warehouse; Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy

Volunteer Leave

Family Leave Pay

Free Breakfast

Career Development

Refer a Friend

Pension Scheme

EarlyPay

Bonus Scheme

ShareSave

Retail Discounts

Health Plan

Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work

Job summary

Selco Builders Warehouse in Manchester is looking for a proactive Customer Service Advisor to join our team on a hybrid basis, three days in the office at Trafford Park. You will respond to enquiries, own queries to resolution, and help grow sales by understanding customer needs.

You’ll collaborate with Sales Development, Area Sales Managers, branches and the wider sales team to support customers, process orders, and keep records accurate.

Responsibilities

• Deliver a great customer experience by responding to enquiries and resolving queries.
• Build positive relationships with customers and understand their needs to grow sales.
• Work closely with Sales Development and Area Sales Managers, branches and the wider sales team to support customers and deliver sales initiatives.
• Support customer accounts, orders and day-to-day sales administration, ensuring information and records are accurate and up to date.
• Promote relevant products, services and sales opportunities to customers.
• Act as a link between customers, Sales Development and Area Sales Managers and branch teams to ensure requirements are understood and actioned.
• Support the delivery of new sales and service initiatives across the business.
• Identify recurring customer or process issues and suggest improvements to make things simpler and more efficient.
• Keep track of performance against KPIs, including customer service, response times and issue resolution.

Job description

Selco Builders Warehouse in Manchester is looking for a proactive Customer Service Advisor to join our team on a hybrid basis, three days in the office at Trafford Park. You will respond to enquiries, own queries to resolution, and help grow sales by understanding customer needs.

You’ll collaborate with Sales Development, Area Sales Managers, branches and the wider sales team to support customers, process orders, and keep records accurate.