Hybrid SDR: Customer Experience & Sales Support

Selco Builders Warehouse; United Kingdom; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is seeking a customer-focused team member to respond to customer inquiries and manage queries through to resolution. The role emphasizes building strong relationships, understanding customer needs and identifying opportunities to grow sales.

You will work in a hybrid setup from a branch, collaborating with Sales Development, Area Sales Managers and the wider team to support customers, manage orders and keep records up to date.

Responsibilities

• Delivering a great experience for customers, responding to enquiries and taking ownership of queries through to resolution.
• Building positive relationships with customers, understanding their needs and identifying opportunities to support and grow sales.
• Working closely with Sales Development and Area Sales Managers, branches and the wider sales team to support customers and deliver sales initiatives.
• Supporting customer accounts, orders and day‑to‑day sales administration, ensuring information and records are accurate and up to date.
• Promoting relevant products, services and sales opportunities to customers.
• Acting as a link between customers, Sales Development and Area Sales Managers and our branch teams to ensure requirements are understood and actioned.
• Supporting the delivery of new sales and service initiatives across the business.
• Identifying recurring customer or process issues and suggesting improvements to make things simpler and more efficient.
• Keeping track of your performance against agreed KPIs, including customer service, response times and issue resolution.

Skills

Customer service

Sales support

Tools

CRM system

Job description

Selco Builders Warehouse is seeking a customer-focused team member to respond to customer inquiries and manage queries through to resolution. The role emphasizes building strong relationships, understanding customer needs and identifying opportunities to grow sales.

You will work in a hybrid setup from a branch, collaborating with Sales Development, Area Sales Managers and the wider team to support customers, manage orders and keep records up to date.