Hybrid Sales Support Administrator

Confidential; Bentfield; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

26 days holiday

Bank Holidays

Hybrid after training period

On site parking

Pension scheme

Discount on products

On site EV Charging

Job summary

Confidential is seeking a proactive Sales Support Administrator in Stansted, Essex. The role provides essential support across customer accounts, sales processes, order management, deliveries, returns, and customer communications, acting as the bridge between customers and internal teams.

You will be highly organised, detail-oriented, and capable of juggling multiple priorities in a dynamic environment while contributing to a positive customer experience and efficient operations.

Qualifications

• Previous experience in a Sales Support, Customer Service, Sales Administration, or similar back office role.
• Experience in FMCG, retail, or another customer-focused environment is advantageous.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Recent SAP experience, including order processing, stock interrogation, and purchase control, would be beneficial.

Responsibilities

• Process customer orders accurately, ensuring correct pricing, quantities, and delivery schedules.
• Coordinate with logistics teams to ensure on-time order fulfilment and shipment.
• Monitor stock levels and work with supply chain teams to manage shortages.
• Manage customer communications via phone and email in line with company guidelines.
• Act as a key point of contact for customers, Account Managers, and internal departments.
• Provide customers with order updates and delivery information.
• Resolve routine customer enquiries relating to product availability, deliveries, and general support.
• Assist with customer claims, returns, and credit note processes with relevant teams.
• Maintain accurate records and documentation relating to customer contracts, agreements, promotional activities, and new product listings.
• Support marketing administration activities.
• Work with finance on invoices, payment tracking, and credit control activities.
• Ensure systems and records are updated accurately and efficiently.

Skills

Sales support experience

Customer service

Administrative skills

Microsoft Excel

Microsoft Word

PowerPoint

Tools

SAP

Job description

Confidential is seeking a proactive Sales Support Administrator in Stansted, Essex. The role provides essential support across customer accounts, sales processes, order management, deliveries, returns, and customer communications, acting as the bridge between customers and internal teams.

You will be highly organised, detail-oriented, and capable of juggling multiple priorities in a dynamic environment while contributing to a positive customer experience and efficient operations.