Sales Support Administrator - Excellent Benefits

Confidential; Bentfield; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

26 days holiday

Bank Holidays

Hybrid after training period

On site parking

Pension scheme

Discount on products

On site EV Charging

Job summary

Confidential is seeking a proactive Sales Support Administrator in Stansted, Essex. The role provides essential support across customer accounts, sales processes, order management, deliveries, returns, and customer communications, acting as the bridge between customers and internal teams.

You will be highly organised, detail-oriented, and capable of juggling multiple priorities in a dynamic environment while contributing to a positive customer experience and efficient operations.

Qualifications

• Previous experience in a Sales Support, Customer Service, Sales Administration, or similar back office role.
• Experience in FMCG, retail, or another customer-focused environment is advantageous.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Recent SAP experience, including order processing, stock interrogation, and purchase control, would be beneficial.

Responsibilities

• Process customer orders accurately, ensuring correct pricing, quantities, and delivery schedules.
• Coordinate with logistics teams to ensure on-time order fulfilment and shipment.
• Monitor stock levels and work with supply chain teams to manage shortages.
• Manage customer communications via phone and email in line with company guidelines.
• Act as a key point of contact for customers, Account Managers, and internal departments.
• Provide customers with order updates and delivery information.
• Resolve routine customer enquiries relating to product availability, deliveries, and general support.
• Assist with customer claims, returns, and credit note processes with relevant teams.
• Maintain accurate records and documentation relating to customer contracts, agreements, promotional activities, and new product listings.
• Support marketing administration activities.
• Work with finance on invoices, payment tracking, and credit control activities.
• Ensure systems and records are updated accurately and efficiently.

Skills

Sales support experience

Customer service

Administrative skills

Microsoft Excel

Microsoft Word

PowerPoint

Tools

SAP

Job description

Sales Support Administrator

Location: Stansted, Essex

Salary: 30,000 - 33,000

Working Hours: Monday - Friday 9am-5pm

Benefits

• 26 days holiday + Bank Holidays
• Hybrid after training period
• On site parking
• Pension scheme
• Discount on products
• On site EV Charging

We are looking for a Sales Support Administrator to join our client's growing team. This is a fantastic opportunity for someone with experience in sales support, customer service, or administration to play a pivotal role in supporting customers, Account Managers, and internal teams to ensure the seamless execution of sales activities.

As a Sales Support Administrator, you will provide essential administrative and operational support across customer accounts, sales processes, order management, deliveries, returns, and customer communications. You will act as a key link between customers and internal departments, ensuring a positive customer experience and efficient operational performance. This position requires someone who is highly organised, detail oriented, and confident managing multiple priorities in a dynamic business environment.

Key Responsibilities

Order Processing

• Process customer orders accurately, ensuring correct pricing, quantities, and delivery schedules.
• Coordinate with logistics teams to ensure on-time order fulfilment and shipment.
• Monitor stock levels and work closely with supply chain teams to proactively manage shortages and availability issues.
• Manage customer communications via phone and email in line with company guidelines.

Customer Service & Account Support

• Act as a key point of contact for customers, Account Managers, and internal departments including Sales, Logistics, Finance, and Supply Chain.
• Provide customers with order updates and delivery information.
• Resolve routine customer enquiries relating to product availability, deliveries, and general support.
• Assist with customer claims, returns, and credit note processes in collaboration with relevant teams.

Administration & Back Office Support

• Maintain accurate records and documentation relating to customer contracts, agreements, promotional activities, and new product listings.
• Support marketing administration activities.
• Work closely with the finance team regarding invoices, payment tracking, and credit control activities.
• Ensure systems and records are updated accurately and efficiently.

To be successful in this role, you will have:

• Previous experience in a Sales Support, Customer Service, Sales Administration, or similar back office role.
• Experience within FMCG, retail, or another customer focused environment would be highly advantageous.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Recent SAP experience, including order processing, stock interrogation, and purchase control, would be beneficial.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.