Sales Support Administrator - Excellent Benefits

Office Angels Limited; East Hertfordshire; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

26 days holiday + Bank Holidays

Hybrid after training period

On site parking

Pension scheme

Discount on products

On site EV Charging

Job summary

Office Angels Limited in Stansted, Essex is seeking a Sales Support Administrator to join our growing team. You will support customers, Account Managers, and internal teams to ensure smooth sales processes, order management, deliveries, returns, and communications.

The ideal candidate has experience in sales support or administration, strong Excel and SAP experience, and a proactive, highly organised approach. This role offers hybrid working after training and on-site parking.

Qualifications

• Experience in Sales Support, Customer Service or Sales Administration.
• Experience in FMCG/retail or customer-focused environments is advantageous.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Recent SAP experience including order processing, stock interrogation and purchase control is beneficial.

Responsibilities

• Process customer orders accurately with correct pricing, quantities and delivery schedules.
• Coordinate with logistics to ensure on-time order fulfilment and shipment.
• Monitor stock levels and work with supply chain to manage shortages.
• Handle customer communications via phone and email in line with guidelines.
• Act as point of contact for customers, Account Managers and internal teams.
• Provide order updates and delivery information to customers.
• Assist with customer claims, returns and credit notes with relevant teams.
• Maintain accurate records relating to contracts, promotions and new product listings.
• Support marketing administration activities and liaise with Finance on invoices and credit control.
• Ensure systems and records are updated accurately and efficiently.

Skills

Sales support

Customer service

Administration

Detail oriented

Multitasking

Microsoft Office

Tools

SAP

Microsoft Office

Job description

Sales Support Administrator

Location: Stansted, Essex

Salary: £30,000 - £33,000

Working Hours: Monday - Friday 9am-5pm

Benefits

• 26 days holiday + Bank Holidays
• Hybrid after training period
• On site parking
• Pension scheme
• Discount on products
• On site EV Charging

We are looking for a Sales Support Administrator to join our client's growing team. This is a fantastic opportunity for someone with experience in sales support, customer service, or administration to play a pivotal role in supporting customers, Account Managers, and internal teams to ensure the seamless execution of sales activities.

As a Sales Support Administrator, you will provide essential administrative and operational support across customer accounts, sales processes, order management, deliveries, returns, and customer communications. You will act as a key link between customers and internal departments, ensuring a positive customer experience and efficient operational performance. This position requires someone who is highly organised, detail oriented, and confident managing multiple priorities in a dynamic business environment.

Key Responsibilities

• Order Processing
• Process customer orders accurately, ensuring correct pricing, quantities, and delivery schedules.
• Coordinate with logistics teams to ensure on-time order fulfilment and shipment.
• Monitor stock levels and work closely with supply chain teams to proactively manage shortages and availability issues.
• Manage customer communications via phone and email in line with company guidelines.Customer Service & Account Support
• Act as a key point of contact for customers, Account Managers, and internal departments including Sales, Logistics, Finance, and Supply Chain.
• Provide customers with order updates and delivery information.
• Resolve routine customer enquiries relating to product availability, deliveries, and general support.
• Assist with customer claims, returns, and credit note processes in collaboration with relevant teams.Administration & Back Office Support
• Maintain accurate records and documentation relating to customer contracts, agreements, promotional activities, and new product listings.
• Support marketing administration activities.
• Work closely with the finance team regarding invoices, payment tracking, and credit control activities.
• Ensure systems and records are updated accurately and efficiently.

To be successful in this role, you will have:

• Previous experience in a Sales Support, Customer Service, Sales Administration, or similar back office role.
• Experience within FMCG, retail, or another customer focused environment would be highly advantageous.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Recent SAP experience, including order processing, stock interrogation, and purchase control, would be beneficial.