Sales Support Administrator - Excellent Benefits

Office Angels; Bishop's Stortford; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

26 days holiday + Bank Holidays

Hybrid after training period

On site parking

Pension scheme

Discount on products

On site EV Charging

Job summary

Office Angels Limited in Stansted, Essex is seeking a Sales Support Administrator to join our growing team. You will support customers, Account Managers and internal teams to ensure smooth sales activities.

Key duties include order processing, customer communications and back-office administration. The role offers hybrid working after training, with a focus on accuracy and proactive problem-solving.

Qualifications

• Experience in Sales Support, Customer Service or Sales Administration.
• Experience in FMCG or other customer-focused environment is advantageous.
• Strong MS Office skills, especially Excel, Word, and PowerPoint.

Responsibilities

• Order Processing: ensure accurate pricing, quantities and delivery schedules and coordinate with logistics for on-time fulfilment.
• Customer Service & Account Support: be a key contact for customers and internal teams, provide order updates and handle enquiries.
• Administration & Back Office Support: maintain records, assist finance with invoices and issues, keep systems updated.

Skills

Sales Support

Customer Service

Sales Administration

Microsoft Office

Tools

Excel

Word

PowerPoint

SAP

Job description

Sales Support Administrator

Location: Stansted, Essex

Salary: £30,000 - £33,000

Working Hours: Monday - Friday 9am-5pm

Benefits

• 26 days holiday + Bank Holidays
• Hybrid after training period
• On site parking
• Pension scheme
• Discount on products
• On site EV Charging

We are looking for a Sales Support Administrator to join our client's growing team. This is a fantastic opportunity for someone with experience in sales support, customer service, or administration to play a pivotal role in supporting customers, Account Managers, and internal teams to ensure the seamless execution of sales activities.

Key Responsibilities

Order Processing

• Process customer orders accurately, ensuring correct pricing, quantities, and delivery schedules.
• Coordinate with logistics teams to ensure on-time order fulfilment and shipment.
• Monitor stock levels and work closely with supply chain teams to proactively manage shortages and availability issues.
• Manage customer communications via phone and email in line with company guidelines.

Customer Service & Account Support

• Act as a key point of contact for customers, Account Managers, and internal departments including Sales, Logistics, Finance, and Supply Chain.
• Provide customers with order updates and delivery information.
• Resolve routine customer enquiries relating to product availability, deliveries, and general support.
• Assist with customer claims, returns, and credit note processes in collaboration with relevant teams.

Administration & Back Office Support

• Maintain accurate records and documentation relating to customer contracts, agreements, promotional activities, and new product listings.
• Support marketing administration activities.
• Work closely with the finance team regarding invoices, payment tracking, and credit control activities.
• Ensure systems and records are updated accurately and efficiently.

To be successful in this role, you will have:

• Previous experience in a Sales Support, Customer Service, Sales Administration, or similar back office role.
• Experience within FMCG, retail, or another customer focused environment would be highly advantageous.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Recent SAP experience, including order processing, stock interrogation, and purchase control, would be beneficial.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.