Hybrid Sales Support Coordinator for Workplace Solutions

Confidential; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

London office base

23 days annual leave

Private health insurance

Company pension

Wellness allowance

Job summary

Confidential in London is seeking a Sales Support Coordinator to join the team. The role involves supporting the complete order lifecycle from quotations to delivery and installation, coordinating with customers, dealers, suppliers and manufacturers, and ensuring a high-quality customer experience.

You will work closely with the sales team in a busy commercial operation, maintaining records, resolving discrepancies and driving projects to stay on track.

Qualifications

• Experience in sales support or similar coordination role.
• Ability to manage multiple orders and priorities.
• Attention to pricing and specifications.
• Strong relationship-building with customers and stakeholders.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.
• Manage orders from initial placement through to delivery, installation and completion, maintaining accurate records throughout.
• Coordinate product demonstrations, furniture mock-ups, deliveries and installations.
• Review order acknowledgements and resolve discrepancies relating to pricing, specifications, quantities and delivery dates.
• Work closely with the sales team to provide timely updates and ensure projects remain on track.
• Respond to customer enquiries, proactively resolve issues and manage expectations professionally.
• Produce order status reports and maintain accurate information across internal systems.
• Monitor outstanding snagging issues and coordinate their resolution through to completion.
• Support showroom activities and contribute to the smooth running of the wider sales operation.

Skills

Sales support

Organization

Attention to detail

Communication

Office suite

ERP experience

Tools

Sage ERP

Job description

Confidential in London is seeking a Sales Support Coordinator to join the team. The role involves supporting the complete order lifecycle from quotations to delivery and installation, coordinating with customers, dealers, suppliers and manufacturers, and ensuring a high-quality customer experience.

You will work closely with the sales team in a busy commercial operation, maintaining records, resolving discrepancies and driving projects to stay on track.