Hybrid Retail Ops Coordinator - Data & Customer Service

ENGIE UK; Leeds; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

ENGIE UK is hiring a Retail Operations Administrator for a 12-month fixed-term contract in Leeds. You will support customers, manage data across systems, and help teams deliver excellent service daily. The role requires strong attention to detail, solid communication, and proficiency with Excel, Word and Outlook.

Expect a hybrid Leeds office schedule with a collaborative, growth‑oriented environment. You will input data, manage customer accounts, resolve queries, and assist with onboarding and

Qualifications

• Proven experience in a customer service, data entry, or administrative role.
• Strong attention to detail with the ability to produce accurate work under pressure.
• Excellent written and verbal communication skills, including confident telephone manner.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and Outlook.
• GCSE English and Maths at Grade C / 5 or above, or equivalent qualification.

Responsibilities

• Manage customer accounts and tasks, ensuring completion within contractual deadlines and regulatory requirements
• Accurately input and update data across internal systems, maintaining data integrity and confidentiality at all times
• Prioritise and resolve customer queries, complaints, and disputes in a timely and professional manner
• Liaise with internal teams and external partners to keep all parties informed and processes running smoothly
• Identify and correct data entry errors, minimising re-work and improving overall accuracy
• Support the development and onboarding of new team members as required
• Contribute to continuous improvement initiatives that enhance the customer experience

Skills

Customer service

Data entry

Administrative work

Attention to detail

Communication skills

Excel

Word

Outlook

Education

GCSE English & Maths (C/5+)

Tools

Excel

Word

Outlook

Job description

ENGIE UK is hiring a Retail Operations Administrator for a 12-month fixed-term contract in Leeds. You will support customers, manage data across systems, and help teams deliver excellent service daily. The role requires strong attention to detail, solid communication, and proficiency with Excel, Word and Outlook.

Expect a hybrid Leeds office schedule with a collaborative, growth‑oriented environment. You will input data, manage customer accounts, resolve queries, and assist with onboarding and