Customer Operations Specialist - Hybrid

Investigo; West Midlands; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Investigo is seeking a Customer Operations Administrator in Solihull Town Centre on a 6-month contract. The role supports customer service excellence through effective query handling, process alignment and continuous improvement.

You will manage customer queries, maintain quality standards and collaborate with the team to drive operational efficiency. Hybrid working with onsite parking is provided.

Qualifications

• Experience in customer operations or service environment.
• Ability to resolve queries promptly and accurately.
• Strong attention to detail and quality standards.
• Willingness to contribute to process improvements.
• Ability to adapt priorities as needs change.

Responsibilities

• Handle customer queries and information requests.
• Ensure service levels and quality standards are met.
• Collaborate with team to improve processes.
• Maintain knowledge of products and procedures.

Skills

Customer service

Attention to detail

Organisational skills

Problem solving

Continuous improvement

Prioritisation

Job description

Investigo is seeking a Customer Operations Administrator in Solihull Town Centre on a 6-month contract. The role supports customer service excellence through effective query handling, process alignment and continuous improvement.

You will manage customer queries, maintain quality standards and collaborate with the team to drive operational efficiency. Hybrid working with onsite parking is provided.