Energy Client Operations & Data Specialist

ESG; Chorley; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

ESG is seeking a Client Operations Analyst based in Chorley. The role sits in Retail Operations and reports to the Team Manager, with hybrid work between the office and home location. Initial training will require in-office presence at the Chorley UK office.

You will develop relations with customers and provide excellent customer service on regulatory data requirements, handling exception management and stakeholder communications in a managed service environment for energy suppliers.

Qualifications

• Administrative abilities and proficient use of Microsoft Office applications.
• Excellent communication capabilities including objection handling and negotiation.
• Strong analytical thinking and ownership of issues to find effective solutions.
• Exemplary customer service addressing queries with empathy and professionalism.
• Skilled in analysing data to support decision-making processes.
• High accuracy and thoroughness in all tasks.

Responsibilities

• Exception Management: Register clients' electricity and ensure supplier changes comply with industry standards.
• Client and Third-Party Communication: Maintain clear communication with clients and external partners.
• Stakeholder Management and Administration: Oversee relationships and administrative tasks with key stakeholders.

Skills

Administrative skills

Communication

Problem solving

Customer service

Data analysis

Attention to detail

Stakeholder management

Prioritisation

Tools

Microsoft Office

Job description

ESG is seeking a Client Operations Analyst based in Chorley. The role sits in Retail Operations and reports to the Team Manager, with hybrid work between the office and home location. Initial training will require in-office presence at the Chorley UK office.

You will develop relations with customers and provide excellent customer service on regulatory data requirements, handling exception management and stakeholder communications in a managed service environment for energy suppliers.