Retail Operations Administrator - 12 month FTC

ENGIE Group; Leeds; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working model

Career development opportunities

Learning & development resources

Job summary

ENGIE is seeking a Retail Operations Administrator for a 12 month Fixed-Term Contract in Leeds. The role supports customers, manages data and enables service excellence across Supply and Energy Management. Hybrid working from the Leeds office with regular collaboration across teams.

You will input data, maintain data integrity, handle queries, and assist in onboarding new staff while supporting continuous improvement initiatives in a dynamic energy business.

Qualifications

• Experience in customer service, data entry or admin roles.
• Strong eye for detail and accuracy under pressure.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Ability to manage priorities and meet deadlines.
• Interpersonal, solution-focused mindset.

Responsibilities

• Manage customer accounts and tasks within deadlines and regulatory requirements.
• Input and update data across internal systems with confidentiality.
• Prioritise and resolve customer queries, complaints, and disputes promptly.
• Coordinate with internal teams and external partners to keep processes moving.
• Identify and fix data entry errors to reduce rework.
• Support onboarding of new team members as needed.
• Contribute to continuous improvement of customer experience.

Skills

Customer service

Data entry

Administrative work

Attention to detail

Communication

MS Office

Prioritisation

Interpersonal skills

GCSE English & Maths

Education

GCSE English & Maths (C/5+)

Tools

Excel

Word

Outlook

Job description

Retail Operations Administrator - 12 month FTC Job Description Retail Operations Administrator - 12 month FTC Posting Start Date: 9/18/26 Requisition ID: 72378

General information

Leeds, United Kingdom, LS12 1BE ENGIE POWER LIMITED Business Development / Sales / Marketing Fixed-Term Full - Time

At ENGIE, we are driving the energy transition for a more sustainable world. Every role in our business contributes to that mission, including the people who keep our operations running with precision and care.

As a Retail Operations Administrator, you will be at the heart of our Supply and Energy Management business. You will support customers, manage data, and help our teams deliver excellent service every day.

This is a 12 month Fixed Term Contract role.

Summary of what you will do

• Manage customer accounts and tasks, ensuring completion within contractual deadlines and regulatory requirements
• Accurately input and update data across internal systems, maintaining data integrity and confidentiality at all times
• Prioritise and resolve customer queries, complaints, and disputes in a timely and professional manner
• Liaise with internal teams and external partners to keep all parties informed and processes running smoothly
• Identify and correct data entry errors, minimising re-work and improving overall accuracy
• Support the development and onboarding of new team members as required
• Contribute to continuous improvement initiatives that enhance the customer experience

What you will bring to the role

• Proven experience in a customer service, data entry, or administrative role
• Strong attention to detail with the ability to produce accurate work under pressure
• Excellent written and verbal communication skills, including confident telephone manner
• Proficiency in Microsoft Office tools, particularly Excel, Word, and Outlook
• Ability to manage competing priorities and meet tight deadlines consistently
• A practical, solutions-focused mindset with strong interpersonal skills
• GCSE English and Maths at Grade C / 5 or above, or equivalent qualification

Location

This is a hybrid role based from our Leeds office where you will attend a minimum of 2 days per week.

What We Offer

• A varied and stimulating role with exposure to multiple departments and business functions
• A supportive and friendly team environment where collaboration is genuinely valued
• Hybrid working model that promotes flexibility and a healthy work-life balance
• Real opportunities to grow your career within a global energy leader
• Access to ENGIE's learning and development resources to build your skills over time
• A meaningful role within a business committed to shaping the future of energy

Our Commitment

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

ENGIE is proud to be an equal opportunity employer. We welcome applications from people of all backgrounds, identities, and experiences. We believe that diverse teams make better decisions and create stronger outcomes for our customers and communities.

If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring that every candidate has a fair and positive experience with us.

Business Unit: Supply & Energy Management Division: BP B2B UK Legal Entity: ENGIE POWER LIMITED Company Name: ENGIE UK Minimum Base Salary: Maximum Base Salary: Pay Basis: Annual

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.

L'énergie est notre avenir,économisons-la!

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