Hybrid Junior Customer Service Specialist – Luton

Electrolux Group; Luton; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus scheme

Company pension scheme

25 days annual leave (pro rata) plus银行

Healthcare Cash Plan

Life Assurance

Employee discount on Electrolux

Subsidised canteen

Hybrid working options

Job summary

Electrolux is seeking a Junior Customer Service Specialist in the UK for a 12-month fixed-term contract with potential extension. This role offers hybrid work from the Luton office and responsibilities across order management, pre-sales support, and delivering exceptional customer experiences.

You will manage customer accounts, process orders accurately, liaise with logistics, and collaborate with internal teams to meet service levels and drive improvements. English fluency is essential.

Qualifications

• Experience in customer service, customer support, order management, or a similar role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise, and solve problems proactively.
• Professional, customer-focused approach to enquiries and issues.
• Strong relationship-building skills with stakeholders at all levels.
• Good Microsoft Office skills; SAP knowledge would be advantageous.
• Interest in supply chain, logistics, or customer operations.

Responsibilities

• Manage inbound and outbound customer communications via phone, email, post, and other channels.
• Support customers with pre-sales enquiries and product-related questions.
• Resolve customer issues and complaints efficiently and professionally.
• Process customer orders accurately, including price verification and fulfilment.
• Maintain accurate records within customer service systems.
• Act as the primary contact for allocated customer accounts.
• Coordinate order planning and delivery activities to ensure high service levels.
• Manage warehouse bookings and collaborate with logistics and planning teams.
• Work with SAP and other systems to support order management.
• Build strong relationships with internal and external stakeholders.
• Contribute ideas to improve customer satisfaction and operations.

Skills

Customer service

Order management

Communication

Multitasking

Stakeholder management

English fluency

Microsoft Office

SAP knowledge

Tools

SAP

Microsoft Office

Job description

Electrolux is seeking a Junior Customer Service Specialist in the UK for a 12-month fixed-term contract with potential extension. This role offers hybrid work from the Luton office and responsibilities across order management, pre-sales support, and delivering exceptional customer experiences.

You will manage customer accounts, process orders accurately, liaise with logistics, and collaborate with internal teams to meet service levels and drive improvements. English fluency is essential.