Retail Operations Administrator - 12 month FTC

ENGIE UK; Leeds; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

ENGIE UK is hiring a Retail Operations Administrator for a 12-month fixed-term contract in Leeds. You will support customers, manage data across systems, and help teams deliver excellent service daily. The role requires strong attention to detail, solid communication, and proficiency with Excel, Word and Outlook.

Expect a hybrid Leeds office schedule with a collaborative, growth‑oriented environment. You will input data, manage customer accounts, resolve queries, and assist with onboarding and

Qualifications

• Proven experience in a customer service, data entry, or administrative role.
• Strong attention to detail with the ability to produce accurate work under pressure.
• Excellent written and verbal communication skills, including confident telephone manner.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and Outlook.
• GCSE English and Maths at Grade C / 5 or above, or equivalent qualification.

Responsibilities

• Manage customer accounts and tasks, ensuring completion within contractual deadlines and regulatory requirements
• Accurately input and update data across internal systems, maintaining data integrity and confidentiality at all times
• Prioritise and resolve customer queries, complaints, and disputes in a timely and professional manner
• Liaise with internal teams and external partners to keep all parties informed and processes running smoothly
• Identify and correct data entry errors, minimising re-work and improving overall accuracy
• Support the development and onboarding of new team members as required
• Contribute to continuous improvement initiatives that enhance the customer experience

Skills

Customer service

Data entry

Administrative work

Attention to detail

Communication skills

Excel

Word

Outlook

Education

GCSE English & Maths (C/5+)

Tools

Excel

Word

Outlook

Job description

At ENGIE, we are driving the energy transition for a more sustainable world. Every role in our business contributes to that mission, including the people who keep our operations running with precision and care.

As a Retail Operations Administrator, you will be at the heart of our Supply and Energy Management business. You will support customers, manage data, and help our teams deliver excellent service every day.

This is a 12 month Fixed Term Contract role.

Summary Of What You Will Do

• Manage customer accounts and tasks, ensuring completion within contractual deadlines and regulatory requirements
• Accurately input and update data across internal systems, maintaining data integrity and confidentiality at all times
• Prioritise and resolve customer queries, complaints, and disputes in a timely and professional manner
• Liaise with internal teams and external partners to keep all parties informed and processes running smoothly
• Identify and correct data entry errors, minimising re-work and improving overall accuracy
• Support the development and onboarding of new team members as required
• Contribute to continuous improvement initiatives that enhance the customer experience

What You Will Bring To The Role

• Proven experience in a customer service, data entry, or administrative role
• Strong attention to detail with the ability to produce accurate work under pressure
• Excellent written and verbal communication skills, including confident telephone manner
• Proficiency in Microsoft Office tools, particularly Excel, Word, and Outlook
• Ability to manage competing priorities and meet tight deadlines consistently
• A practical, solutions-focused mindset with strong interpersonal skills
• GCSE English and Maths at Grade C / 5 or above, or equivalent qualification

Location

This is a hybrid role based from our Leeds office where you will attend a minimum of 2 days per week.

What We Offer

• A varied and stimulating role with exposure to multiple departments and business functions
• A supportive and friendly team environment where collaboration is genuinely valued
• Hybrid working model that promotes flexibility and a healthy work-life balance
• Real opportunities to grow your career within a global energy leader
• Access to ENGIE's learning and development resources to build your skills over time
• A meaningful role within a business committed to shaping the future of energy

Our Commitment

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

ENGIE is proud to be an equal opportunity employer. We welcome applications from people of all backgrounds, identities, and experiences. We believe that diverse teams make better decisions and create stronger outcomes for our customers and communities.

If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring that every candidate has a fair and positive experience with us.

Company Name: ENGIE UK

Minimum Base Salary:

Maximum Base Salary:

Pay Basis: Annual