Hybrid Regional Operations & Performance Lead

Clarion Housing Association; West Malling; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Association is seeking a Regional Operations Officer to join our Housing Services team in the South. The role focuses on prioritising monthly service and improvement reporting and supporting regional planning to deliver Group priorities locally.

You will analyse performance data, use customer feedback to identify trends, and work with the Regional Leadership Team to implement improvements. A strong research and analytical capability is essential for success in this role.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports and support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.
• Utilise research skills to analyse, interpret and translate complex information into clear, meaningful formats; strong analytical and problem‑solving abilities are essential.

Job description

Clarion Housing Association is seeking a Regional Operations Officer to join our Housing Services team in the South. The role focuses on prioritising monthly service and improvement reporting and supporting regional planning to deliver Group priorities locally.

You will analyse performance data, use customer feedback to identify trends, and work with the Regional Leadership Team to implement improvements. A strong research and analytical capability is essential for success in this role.