Regional Operations Officer - Performance & Improvement

Clarion Housing Group; East Malling; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Group is recruiting a Regional Operations Officer for the South within the Housing Services team. The role centres on prioritising monthly service and improvement reports and supporting regional business planning to translate Group priorities into local deliverables.

You will analyse performance and service information, use complaint and customer feedback to identify trends and issues, and collaborate with the Regional Leadership Team and other teams.

Qualifications

• Experience analysing performance and service information.
• Ability to translate complex information into meaningful formats.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports.
• Support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information; use complaint and customer feedback to identify trends for improvement.
• Work with the Regional Leadership Team and other teams to develop positive relationships.

Job description

Location: Maidstone – County Gate

Salary: £38,231 - £44,625 per annum

Hours: 36 hours per week – flexible options considered

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work™ UK & Ireland

We’re currently looking for a Regional Operations Officer to join our Housing Services team in the South.

In this role you’ll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You’ll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You’ll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You’ll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Behaviours & Mandatory Accountabilities OD level 6 and 7

Closing Date: Monday 9th November 2026 at midnight.

This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.