Regional Operations Officer - Performance & Improvement

Consortium; Maidstone; Híbrido; GBP 38 000 - 45 000; Tempo integral

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Resumo da oferta

Clarion Housing Group in Maidstone is seeking a Regional Operations Officer to join the Housing Services team in the South. You will prioritise the delivery of monthly service and improvement reports and support regional business planning to translate group priorities into local deliverables.

You will analyse performance and service information, use customer feedback to identify trends and work with the Regional Leadership Team to drive improvements.

Responsabilidades

• Prioritise the delivery of monthly service and improvement reports and support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.
• Develop positive relationships with the regional team at all levels and with other teams to foster collaboration and impact.
• Utilise research skills to analyse, interpret and translate complex information into meaningful formats with clarity.

Descrição da oferta de emprego

Regional Operations Officer - Performance & Improvement

Regional Operations Officer - Performance & Improvement

Location: Maidstone, UK

Job Type: Permanent

Highlighted points for this job

Regional Operations Officer position in Maidstone

Salary range: £38,231 - £44,625 per annum

Permanent contract with flexible working options

Expected to travel across the region

Applications close on Monday 9th November 2026

Location: Maidstone - County Gate

Hours: 36 hours per week - flexible options considered

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland

We're currently looking for a Regional Operations Officer to join our Housing Services team in the South.

In this role you'll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Monday 9th November 2026 at midnight.

This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.