Regional Operations & Performance Lead (Hybrid)

Clarion Housing Group; Maidstone; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Group is hiring a Regional Operations Officer in Maidstone. The role focuses on prioritising monthly service and improvement reporting and supporting regional planning to translate group priorities into local deliverables.

You will analyse performance and service information, use customer feedback to identify trends, and work with the Regional Leadership Team and other teams. The role requires strong analytical and problem-solving skills and travel across the region.

Qualifications

• Analytical skills to analyse performance and service information.
• Ability to translate complex information into meaningful formats.
• Strong liaison and relationship-building with regional leadership and teams.

Responsibilities

• Prioritise delivery of monthly service and improvement reports.
• Support regional business planning to translate group priorities into local deliverables.
• Analyse performance and service information using complaints and customer feedback to identify trends for improvement.
• Liaise with the Regional Leadership Team and other teams to implement improvements.
• Utilise research skills to translate complex information into clear formats.

Job description

Clarion Housing Group is hiring a Regional Operations Officer in Maidstone. The role focuses on prioritising monthly service and improvement reporting and supporting regional planning to translate group priorities into local deliverables.

You will analyse performance and service information, use customer feedback to identify trends, and work with the Regional Leadership Team and other teams. The role requires strong analytical and problem-solving skills and travel across the region.