Regional Operations Officer - Performance & Improvement

Clarion Housing Association; West Malling; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Association is seeking a Regional Operations Officer to join our Housing Services team in the South. The role focuses on prioritising monthly service and improvement reporting and supporting regional planning to deliver Group priorities locally.

You will analyse performance data, use customer feedback to identify trends, and work with the Regional Leadership Team to implement improvements. A strong research and analytical capability is essential for success in this role.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports and support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.
• Utilise research skills to analyse, interpret and translate complex information into clear, meaningful formats; strong analytical and problem‑solving abilities are essential.

Job description

Location: Maidstone - County Gate

Salary: £38,231 - £44,625 per annum

Hours: 36 hours per week - flexible options considered

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work™ UK & Ireland

We're currently looking for a Regional Operations Officer to join our Housing Services team in the South.

In this role you'll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Behaviours & Mandatory Accountabilities OD level 6 and 7

Closing Date: Monday 9th November 2026 at midnight.

This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.