Regional Operations Officer - Performance & Improvement

Clarion Housing Group; West Malling; Ibrido; GBP 38.000 - 45.000; Tempo pieno

Descrizione del lavoro

Clarion Housing Group in Maidstone is seeking a Regional Operations Officer to join our Housing Services team in the South. The role focuses on delivering monthly service and improvement reports and supporting regional business planning to translate group priorities into local actions.

You will analyse performance data, use customer feedback to identify trends and issues, and build strong working relationships across regional teams to drive delivery and service improvements.

Competenze

• Strong analytical mindset and ability to interpret complex information.
• Excellent problem-solving skills and attention to detail.
• Ability to build positive relationships across regional teams.

Mansioni

• Prioritise the delivery of monthly service and improvement reports.
• Support regional business planning processes to translate Group priorities into local deliverables.
• Analyse performance and service information and use customer feedback to identify trends and issues for improvement.
• Liaise with the Regional Leadership Team to drive service improvements.
• Develop clear, meaningful formats from complex data through research and analysis.

Descrizione del lavoro

Location: Maidstone – County Gate Salary: £38,231 - £44,625 per annum Hours: 36 hours per week – flexible options considered Contract Type: Permanent

This is a great opportunity to join our team – Employer of the Year Housing Heroes awards 2025 Winner Inspiring Workplace of the Year – The 2026 Inspiring Places to Work UK & Ireland

We’re currently looking for a Regional Operations Officer to join our Housing Services team in the South. In this role you’ll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables. You’ll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.

You’ll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams. You’ll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Behaviours & Mandatory Accountabilities

OD level 6 and 7 Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Monday 9th November 2026 at midnight. This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required. Applicants must be able to travel across the region as required. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.