Regional Operations Lead - Housing Services & Performance

Clarion Housing Group; West Malling; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Group in Maidstone is seeking a Regional Operations Officer to join our Housing Services team in the South. The role focuses on delivering monthly service and improvement reports and supporting regional business planning to translate group priorities into local actions.

You will analyse performance data, use customer feedback to identify trends and issues, and build strong working relationships across regional teams to drive delivery and service improvements.

Qualifications

• Strong analytical mindset and ability to interpret complex information.
• Excellent problem-solving skills and attention to detail.
• Ability to build positive relationships across regional teams.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports.
• Support regional business planning processes to translate Group priorities into local deliverables.
• Analyse performance and service information and use customer feedback to identify trends and issues for improvement.
• Liaise with the Regional Leadership Team to drive service improvements.
• Develop clear, meaningful formats from complex data through research and analysis.

Job description

Clarion Housing Group in Maidstone is seeking a Regional Operations Officer to join our Housing Services team in the South. The role focuses on delivering monthly service and improvement reports and supporting regional business planning to translate group priorities into local actions.

You will analyse performance data, use customer feedback to identify trends and issues, and build strong working relationships across regional teams to drive delivery and service improvements.