Hybrid Property Repairs Planner: Fast, Customer‑Focused

Riverside; Dartford; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Learning and development

Benefits package

Job summary

Riverside is seeking a Property Services Planner in Dartford to help schedule repairs, allocate works to operatives and keep the in-house appointments system up-to-date. The role combines field coordination with planning and customer service in a hybrid setup.

You will work with administrators, operatives, supervisors and subcontractors to deliver a proactive repairs service while meeting performance targets and maintaining health & safety standards.

Qualifications

• GCSE English and Maths at minimum level.
• Ability to work under pressure in a busy repairs environment.
• Strong planning and organisational skills.
• Proficient using computerised systems and data entry.

Responsibilities

• Support scheduling of operative and sub-contract resource to meet targets.
• Ensure IT systems are used correctly and PDAs updated.
• Monitor repairs and update job status to meet deadlines.
• Maintain professional customer communication and safe standards.
• Coordinate with team members, contractors and residents as required.
• Provide back-up to other planners and attend meetings as needed.
• Assist in controlling costs and achieving KPI targets.

Skills

GCSE English

Time management

Planning & organisation

Interpersonal skills

Communication skills

Education

GCSE English & Maths

Tools

PDAs

In-house appointments system

Job description

Riverside is seeking a Property Services Planner in Dartford to help schedule repairs, allocate works to operatives and keep the in-house appointments system up-to-date. The role combines field coordination with planning and customer service in a hybrid setup.

You will work with administrators, operatives, supervisors and subcontractors to deliver a proactive repairs service while meeting performance targets and maintaining health & safety standards.