Property Repairs Planner & Scheduler (Hybrid)

Confidential; Dartford; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Learning and development opportunities

Broad range of benefits

Job summary

Riverside, a housing association in the Dartford area, is seeking a Property Services Planner to join the local repairs team. You will schedule works orders, allocate repairs to trade operatives and ensure timely delivery of services with a focus on customer experience.

The role is 40 hours per week, Monday to Friday, with a hybrid working pattern. Salary is £32,814.98 per annum, and the candidate should have GCSE English & Maths and strong IT skills.

Qualifications

• GCSE English & Maths completed.
• Experience in a pressurised environment.
• Good time management and organisational skills.
• Proficient with computerised systems.
• Strong written, verbal, questioning and interpersonal skills.
• Customer-focused ethos.
• Able to work independently or in a team.

Responsibilities

• Support scheduling of operative and subcontract resources to meet targets and deliver a customer-focused repairs service.
• Ensure IT systems are used effectively, operatives update PDAs and rate codes are entered correctly.
• Monitor and update repairs progress, bookings, cancellations and follow-on actions daily.
• Maintain professional communication with service users and stakeholders, upholding health and safety standards.
• Liaise between residents and maintenance workers to provide timely information.
• Work with team members to deliver efficient and productive service.
• Follow policies and protect company assets, reporting damages to management.
• Provide coverage for other planners and participate in meetings and training.
• Communicate with Riverside Property Services staff and other departments as needed.
• Assist in controlling costs and maximizing contract performance against KPIs.

Skills

Time management

Communication

Customer service

Interpersonal skills

Team collaboration

Education

GCSE English & Maths

Tools

In-house IT systems

Job description

Riverside, a housing association in the Dartford area, is seeking a Property Services Planner to join the local repairs team. You will schedule works orders, allocate repairs to trade operatives and ensure timely delivery of services with a focus on customer experience.

The role is 40 hours per week, Monday to Friday, with a hybrid working pattern. Salary is £32,814.98 per annum, and the candidate should have GCSE English & Maths and strong IT skills.