Property Services Planner/Scheduler

Confidential; Dartford; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Learning and development opportunities

Broad range of benefits

Job summary

Riverside, a housing association in the Dartford area, is seeking a Property Services Planner to join the local repairs team. You will schedule works orders, allocate repairs to trade operatives and ensure timely delivery of services with a focus on customer experience.

The role is 40 hours per week, Monday to Friday, with a hybrid working pattern. Salary is £32,814.98 per annum, and the candidate should have GCSE English & Maths and strong IT skills.

Qualifications

• GCSE English & Maths completed.
• Experience in a pressurised environment.
• Good time management and organisational skills.
• Proficient with computerised systems.
• Strong written, verbal, questioning and interpersonal skills.
• Customer-focused ethos.
• Able to work independently or in a team.

Responsibilities

• Support scheduling of operative and subcontract resources to meet targets and deliver a customer-focused repairs service.
• Ensure IT systems are used effectively, operatives update PDAs and rate codes are entered correctly.
• Monitor and update repairs progress, bookings, cancellations and follow-on actions daily.
• Maintain professional communication with service users and stakeholders, upholding health and safety standards.
• Liaise between residents and maintenance workers to provide timely information.
• Work with team members to deliver efficient and productive service.
• Follow policies and protect company assets, reporting damages to management.
• Provide coverage for other planners and participate in meetings and training.
• Communicate with Riverside Property Services staff and other departments as needed.
• Assist in controlling costs and maximizing contract performance against KPIs.

Skills

Time management

Communication

Customer service

Interpersonal skills

Team collaboration

Education

GCSE English & Maths

Tools

In-house IT systems

Job description

Job Title: Property Services Planner
Contract Type: Permanent
Salary: £32,814.98 per annum
Working Hours: 40 hours per week
Working Pattern: Monday-Friday 08:00 - 17:00
Location: Dartford , Kent / Hybrid

The difference you will make as Property Services Planner

As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

About you

• Educated to GCSE (or equivalent) in English & Maths.
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role profile

As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

Role Responsibilities

• Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
• The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff.
• Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value.
• Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure.
• Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost.
• The jobholder will liaise w