Hybrid Platform Operations Specialist

Checkout Ltd; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Checkout.com is hiring an Operations Administrator in London to manage and optimise our operations platform across care, onboarding, and related functions. You will configure users, roles and workflows, collaborate with support and IT, and drive efficiency using AI tooling and automation.

The role requires strong analytical and communication skills, plus experience in a fast-paced ops environment. We offer a hybrid working model with three days in the office, and opportunities to impact a global

Qualifications

• Experience in a fast-paced operations environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage multiple tasks.

Responsibilities

• Configure and administer the Operations Platform (creation and maintenance of user accounts, roles, permissions and workflows).
• Configure and manage system fields, workflows, routing, automation, etc.
• Utilise AI tools to drive efficient configuration and clean architecture (Configuration as Code).
• Monitor system performance and troubleshoot issues to ensure optimal operation.
• Integrate the solution with other software and platforms (e.g. chat tools) to streamline operations.
• Analyse data to identify trends and opportunities to improve efficiency.
• Develop and update training materials, documentation and user guides.
• Collaborate with customer support, IT, and other departments to implement solutions.
• Propose and implement process improvements to enhance efficiency and effectiveness of the support team.
• Ensure the Operations Platform is configured in compliance with company policies and industry regulations.

Skills

Fast-paced operations

Analytical thinking

Communication skills

Organisational skills

Operations platform workflows

Operations Administrator experience

Tools

Zendesk

Freshdesk

Fin platform

Configuration as Code

Job description

Checkout.com is hiring an Operations Administrator in London to manage and optimise our operations platform across care, onboarding, and related functions. You will configure users, roles and workflows, collaborate with support and IT, and drive efficiency using AI tooling and automation.

The role requires strong analytical and communication skills, plus experience in a fast-paced ops environment. We offer a hybrid working model with three days in the office, and opportunities to impact a global