AI-Driven Process Architect – Hybrid

Checkout.com; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Global collaboration

Job summary

Checkout.com in London seeks a senior operations professional to drive merchant onboarding and lifecycle improvements within Merchant Operations. You will shape end-to-end processes, implement AI-powered automations, and lead cross-functional projects across global teams.

A Bachelor’s degree is required, with a strong track record in process excellence and data-driven problem solving. The role offers a hybrid work model with collaboration across international stakeholders and opportunities to

Qualifications

• 3+ years in operations within the payments industry (merchant or business support).
• 2+ years in process excellence across global teams.
• Experience designing/mapping processes end-to-end with scale in mind.
• Hands-on experience building AI-powered tools, agents, or automations.
• Strong problem solving, Lean & systems thinking to scale patterns across teams.
• Proven ability to work in fast-paced, deadline-driven environments.
• Bachelor’s degree or equivalent.

Responsibilities

• Collaborate with stakeholders to define and implement processes supporting Merchant Care and Merchant Configuration teams.
• Unwind and rebuild existing processes for a frictionless merchant experience.
• Identify business challenges via data analysis and stakeholder collaboration.
• Present findings and design plans clearly to stakeholders globally.
• Drive AI-driven process transformation and build custom workflow automations.
• Coach frontline analysts to adopt AI tools and foster self-sufficiency.

Skills

Operations experience

Process excellence

Process mapping

AI automation

Lean & systems thinking

Data analysis

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Job description

Checkout.com in London seeks a senior operations professional to drive merchant onboarding and lifecycle improvements within Merchant Operations. You will shape end-to-end processes, implement AI-powered automations, and lead cross-functional projects across global teams.

A Bachelor’s degree is required, with a strong track record in process excellence and data-driven problem solving. The role offers a hybrid work model with collaboration across international stakeholders and opportunities to