Operations Administrator

Checkout.com; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

Checkout.com is seeking an Operations Administrator to manage and optimise our operations platform. You’ll configure user accounts, roles and workflows across Zendesk/Fin/Freshdesk, leveraging AI tools to drive efficient deployment and clean architecture.

Collaboration with care, onboarding and IT teams will be essential to deliver high-quality support operations. You’ll monitor performance, analyze data for improvements, and develop training materials to enable teams.

Qualifications

• Experience configuring and administering an Operations Platform (e.g., Zendesk, Fin, or Freshdesk).
• Ability to configure system fields, workflows, and routing.
• Familiarity with AI tooling to drive efficient configuration.
• Strong data analysis and problem-solving skills.
• Excellent written and verbal communication.
• Experience collaborating with care, onboarding, IT, and other teams.

Responsibilities

• Configure and administer user accounts, roles, permissions, and workflows.
• Manage system fields, routing, and automation within the platform.
• Utilise AI tools to drive efficient configuration and clean architecture.
• Monitor performance and troubleshoot platform issues.
• Integrate the platform with chat tools and other software.
• Analyze data to identify trends and improvement opportunities.
• Develop training materials and user guides.
• Collaborate with support, IT, and other departments to meet business needs.
• Propose process improvements to boost efficiency.
• Ensure compliance with company policies and regulations.

Skills

Platform configuration

Administration

Workflow management

AI tools

Systems integration

Data analysis

Documentation

Cross-functional collaboration

Regulatory compliance

Tools

Zendesk

Fin

Freshdesk

Claude Code

Plain AI

Job description

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

As an Operations Administrator at Checkout.com, you will be responsible for managing and optimising our operations platform. We’re building this platform using a modern AI-first solution named Plain, and whilst previous experience with Plain is not essential, we’d like to see experience of working with similar tools such as Zendesk, Fin, Freshdesk, or others. The ideal candidate will be responsible for the configuration, administration, and overall functionality of the portal to ensure efficient and effective operations across various business functions: care, onboarding, etc. This role requires technical expertise in configuring platforms, stakeholder management, and the ability to collaborate with various cross-functional teams to enhance our customer support capabilities.

Requirements

• Configuration and administration, including creation and maintenance of user accounts, roles, permissions and workflows in an Operations Platform (i.e Zendesk, Fin, Freshdesk, or other platform which requires administrative configuration)

• Configure and manage system fields, workflows, routing, automation, etc

• Utilise AI tools such as Claude Code to drive efficient development and clean architecture of the platform’s configuration (our Platform’s setup will be declared and deployed with Configuration As Code)

• Monitor system performance and troubleshoot issues to ensure optimal performance

• Integrate the solution with other software and platforms (e.g. chat tools) to streamline operations

• Analyse data to identify trends, areas for improvement, and opportunities to enhance operational efficiency

• Develop and update training materials, documentations and user guides

• Collaborate with customer support, IT, and other departments to understand business needs and implement solutions

• Propose and implement process improvements to enhance the efficiency and effectiveness of the support team

• Ensure the Operations Platform is configured and used in compliance with company policies and industry regulations

Qualifications

• Experience in a fast paced operations environment

• Strong analytical and problem-solving skills to troubleshoot issues and identify root causes

• Excellent verbal and written communication skills

• Strong organisational skills with the ability to manage multiple tasks and projects simultaneously

• Strong understanding of operation platform workflows and processes

• Preferred experience as an Operations Administrator or in a similar role

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram