Hybrid Planned Works Coordinator – Damp & Mould Compliance

The Guinness Partnership; Sheffield; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

The Guinness Partnership in Sheffield is seeking a Planning Works Co-ordinator to support the Planned Works team. This full-time, permanent role operates in a hybrid pattern—3 days in the office, 2 days from home—handling HHSRS cases and coordinating remedial works to meet statutory and internal KPIs.

Key responsibilities include managing Damp & Mould cases, adhering to GDPR, and maintaining records. You will communicate proactively with residents and respond to enquiries within agreed standards.

Qualifications

• Experience in a customer-focused environment is essential.
• Ability to meet agreed performance targets and deadlines.
• Proven data recording and procedural compliance.
• Experience with databases/CRM systems and MS Office.

Responsibilities

• Manage Damp & Mould cases from initial report to resolution.
• Coordinate remedial works and monitor progress.
• Maintain accurate records and ensure GDPR-compliant handling of resident information.
• Provide proactive communication to residents and respond to enquiries within service standards.

Skills

Customer-focused environment

Target-driven

Methodical

Ability to work under pressure

CRM system experience

Microsoft Office (Word & Excel)

Scheduling work

Sub-contractor coordination

Organisation & time management

Education

NVQ II / GCSEs

Tools

CRM

Microsoft Office

Job description

The Guinness Partnership in Sheffield is seeking a Planning Works Co-ordinator to support the Planned Works team. This full-time, permanent role operates in a hybrid pattern—3 days in the office, 2 days from home—handling HHSRS cases and coordinating remedial works to meet statutory and internal KPIs.

Key responsibilities include managing Damp & Mould cases, adhering to GDPR, and maintaining records. You will communicate proactively with residents and respond to enquiries within agreed standards.