Senior Damp & Mould Complex Case Manager (Hybrid)

Chime Housing; Dacorum; Hybrid; GBP 38,679 - 47,274; Full time

Job summary

Chime Housing based in Hemel Hempstead is seeking a Lead Case Handler for Damp & Mould Complex Cases. In this pivotal role, you will manage high-risk housing cases, ensuring residents live in safe and healthy homes, coordinating various internal and external teams.

The position offers hybrid working with a salary of £42,976.75 per annum plus benefits and a focus on improving services and processes. Ideal candidates will be experienced in repairs planning and possess strong communication skills.

Qualifications

• Experience in repairs planning, scheduling, or housing case management.
• Knowledge of damp & mould or complex repairs.
• Strong organizational skills to manage multiple priorities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the coordination and planning of complex damp & mould cases.
• Act as a key point of contact for residents.
• Coordinate internal teams and external contractors.
• Monitor case progress and manage risks and delays.
• Ensure compliance with regulatory requirements.

Skills

Repairs planning

Housing case management

Stakeholder management

Organizational skills

Communication skills

Job description

Chime Housing based in Hemel Hempstead is seeking a Lead Case Handler for Damp & Mould Complex Cases. In this pivotal role, you will manage high-risk housing cases, ensuring residents live in safe and healthy homes, coordinating various internal and external teams.

The position offers hybrid working with a salary of £42,976.75 per annum plus benefits and a focus on improving services and processes. Ideal candidates will be experienced in repairs planning and possess strong communication skills.