Planned Works Coordinator

The Guinness Partnership; Sheffield; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

The Guinness Partnership in Sheffield is seeking a Planning Works Co-ordinator to support the Planned Works team. This full-time, permanent role operates in a hybrid pattern—3 days in the office, 2 days from home—handling HHSRS cases and coordinating remedial works to meet statutory and internal KPIs.

Key responsibilities include managing Damp & Mould cases, adhering to GDPR, and maintaining records. You will communicate proactively with residents and respond to enquiries within agreed standards.

Qualifications

• Experience in a customer-focused environment is essential.
• Ability to meet agreed performance targets and deadlines.
• Proven data recording and procedural compliance.
• Experience with databases/CRM systems and MS Office.

Responsibilities

• Manage Damp & Mould cases from initial report to resolution.
• Coordinate remedial works and monitor progress.
• Maintain accurate records and ensure GDPR-compliant handling of resident information.
• Provide proactive communication to residents and respond to enquiries within service standards.

Skills

Customer-focused environment

Target-driven

Methodical

Ability to work under pressure

CRM system experience

Microsoft Office (Word & Excel)

Scheduling work

Sub-contractor coordination

Organisation & time management

Education

NVQ II / GCSEs

Tools

CRM

Microsoft Office

Job description

About the role

The Guinness Partnership is seeking Planned Works Co-ordinators to join our team in Sheffield on a full-time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

Job Description

We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What We Are Looking For

We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout.

You will also be able to demonstrate these essential skills

• Experience of working in a customer-focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases and Customer Relationship Management (CRM) System.
• Experience of using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.

Role profile: https://jobs.guinness.org.uk/rps/Planned Works Co-ordinator.pdf