Planned Works Coordinator

The Guinness Partnership; South Yorkshire; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

The Guinness Partnership in Sheffield invites applications for a full-time Planned Works Co-ordinator to efficiently manage Damp & Mould and HHSRS cases. This hybrid role involves 3 days in the office and 2 days at home, supporting residents and ensuring regulatory compliance while coordinating remedial works and subcontractors.

Key requirements include customer-focused experience, data accuracy, and proficiency with CRM and Microsoft Office.

Qualifications

• Experience in a customer-focused environment.
• Experience working to performance targets.
• Ability to follow agreed procedures and accurately record data.
• Capable of working in a fast-paced environment and under pressure.
• Experience using databases and CRM systems.
• Proficient with Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience scheduling work.
• Experience coordinating with sub-contractors.
• Strong organisational and time management skills.

Responsibilities

• Support the Planned Works team and keep residents informed while meeting legal, regulatory and safety standards.
• Manage Damp & Mould cases from initial report to resolution.
• Coordinate remedial works and maintain accurate records.
• Provide proactive communication to residents and respond to enquiries within service standards.
• Ensure resident data is managed securely in line with GDPR.

Skills

Customer-focused

Target-driven

Procedures compliance

Pressure handling

CRM system

MS Word

MS Excel

Scheduling work

Sub-contractor coordination

Organisation & time management

Education

NVQ II or GCSEs

Tools

CRM system

Microsoft Office

Job description

About the role

The Guinness Partnership is seeking Planned Works Co‑ordinators to join our team in Sheffield on a full‑time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What we are looking for

We are looking for someone tosupport the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout.

You will also be able to demonstrate these essential skills

• Experience of working in a customer-focused environment.


• Experience of working within agreed performance targets.


• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.


• Ability to work in a fast-paced environment and under pressure.


• Experience of working with databases and Customer Relationship Management (CRM) System.


• Experience of using Microsoft Office, including Word and Excel.


• Educated to NVQ II or equivalent GCSEs.


• Experience of scheduling work.


• Experience of working with sub-contractors.


• Excellent organisational and time management skills.

Role profile: https://jobs.guinness.org.uk/rps/Planned Works Co-ordinator.pdf