Hybrid Pension Client Administrator

Howden; Leeds; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Howden is seeking a Client Administrator to support our Pension Administration team. This full-time, permanent role involves handling client and scheme-related work with a strong focus on accuracy and professionalism.

Hybrid working is available across Leeds, Liverpool, or Glasgow, with emphasis on building client relationships and delivering high-quality service. You will engage in quarterly reporting, maintain scheme accounting oversight, and collaborate with senior colleagues to improve

Qualifications

• GCSE Maths and English at minimum level; CPC or PMI qualifications would be advantageous.
• Willingness to progress towards a professional qualification is beneficial, though proven experience is valued.
• Strong proficiency with Microsoft Office (Excel, Word, Outlook).
• Clear communication and customer service skills are important.

Responsibilities

• Builds and maintains professional relationships with clients and stakeholders.
• Delivers client management services to an assigned portfolio under guidance.
• Attends client calls/meetings, presenting on defined admin areas as needed.
• Ensures work is delivered within agreed Service Level Agreements.
• Liaises with senior colleagues on concerns or complaints and progresses actions.
• Prepares quarterly stewardship reports with accurate information.

Skills

GCSE Maths & English

MS Office (Excel/Word/Outlook)

Communication skills

Pension calculations knowledge (CPC/PM

Education

CPC or PMI qualification (in progress)

Tools

MS Office

Job description

Howden is seeking a Client Administrator to support our Pension Administration team. This full-time, permanent role involves handling client and scheme-related work with a strong focus on accuracy and professionalism.

Hybrid working is available across Leeds, Liverpool, or Glasgow, with emphasis on building client relationships and delivering high-quality service. You will engage in quarterly reporting, maintain scheme accounting oversight, and collaborate with senior colleagues to improve