Client Administrator - Pension Services (Hybrid)

Howden; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Career development

Reasonable adjustments

Job summary

Howden is seeking a Client Administrator to join our Pension Administration team in the UK. Based in our Glasgow, Liverpool or Leeds offices, you will work on a hybrid basis to provide accurate, professional client service on pension administration tasks.

You will build client relationships, manage portfolios under guidance, and contribute to quarterly stewardship reports while ensuring SLA compliance. The role offers development toward professional qualifications and a supportive environment.

Qualifications

• GCSE Grade 5/C in Maths and English essential.
• Certificate in Pension Calculations (CPC) or PMI qualifications would be an advantage.
• Willingness to progress towards a professional qualification; proven experience in the role is desirable.
• Strong understanding of Microsoft Office, in particular Excel, Word and Outlook.
• Good communicator with appetite to develop these skills further.

Responsibilities

• Builds and maintains professional relationships with clients and stakeholders.
• Provides client management services to an assigned portfolio under guidance.
• Attends client calls and meetings with support from senior colleagues.
• Ensures work is delivered within agreed Service Level Agreements.
• Liaises with a senior colleague on any concerns or complaints, progressing agreed actions.
• Prepares quarterly administration stewardship reports, or as agreed with the client.
• Maintains oversight of the scheme's annual report and accounts for their portfolio.

Skills

GCSE Maths

GCSE English

Good communicator

Office proficiency

Education

GCSE Grade 5 in Maths & English

CPC or PMI qualifications (adv)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Howden is seeking a Client Administrator to join our Pension Administration team in the UK. Based in our Glasgow, Liverpool or Leeds offices, you will work on a hybrid basis to provide accurate, professional client service on pension administration tasks.

You will build client relationships, manage portfolios under guidance, and contribute to quarterly stewardship reports while ensuring SLA compliance. The role offers development toward professional qualifications and a supportive environment.