Hybrid Client Pension Administrator

21CDGB00 Barnett Waddingham Actuaries and Consultants LTD; Rednal; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is recruiting a Client Administrator to join our Pension Administration team. The role supports delivering a quality, accurate service to clients, across Cheltenham, Bristol or Birmingham offices on a hybrid basis.

You will manage an assigned client portfolio, attend calls, handle complaints, and contribute to stewardship reports. A background in DC/DB pension administration and CPC/ PMI qualifications are advantageous.

Qualifications

• GCSE Maths and English (minimum)
• CPC or progress with PMI qualifications would be an advantage
• Relevant Financial Services experience or background in DC/DB pension administration is required
• Strong understanding of Microsoft Office programmes, especially Excel, Word and Outlook
• Good communicator with appetite to develop these skills further.

Responsibilities

• Builds and maintains strong professional relationships with clients and other stakeholders.
• Provides client management services to an assigned portfolio of clients.
• Attends client calls and meetings to present and discuss administration matters as lead representative.
• Takes ownership of concerns or complaints and ensures they are progressed and resolved per processes.
• Prepares quarterly administration stewardship reports with accuracy and clarity.

Skills

Good communicator

Education

GCSE Maths and English

Certificate in Pension Calculations (CPC)

PMI qualifications

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Howden is recruiting a Client Administrator to join our Pension Administration team. The role supports delivering a quality, accurate service to clients, across Cheltenham, Bristol or Birmingham offices on a hybrid basis.

You will manage an assigned client portfolio, attend calls, handle complaints, and contribute to stewardship reports. A background in DC/DB pension administration and CPC/ PMI qualifications are advantageous.