Pension Client Administrator (Hybrid Role)

Howden Group; Birmingham; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Howden Group Holdings is seeking a Client Administrator to join the Pension Administration team on a full-time, permanent basis. The role offers hybrid working from Birmingham, Cheltenham or Bristol offices, focusing on client and scheme administration and reporting.

You will build relationships with clients, manage a portfolio, attend calls, handle issues, and contribute to stewardship reports and annual accounts. A background in pensions and strong Office skills are expected.

Qualifications

• GCSE grade 5/C in Maths and English is essential.
• Financial services experience preferred; DC/DB pension administration background helpful.
• Proficient with Microsoft Office, especially Excel, Word and Outlook.

Responsibilities

• Build and maintain strong relationships with clients and stakeholders.
• Take ownership of client administration services for assigned portfolio.
• Attend client calls and meetings to discuss administration matters.
• Resolve client concerns and complaints per agreed processes.
• Prepare quarterly stewardship reports with accuracy and clarity.
• Oversee production of the portfolio's annual report and accounts.

Skills

GCSE Maths and English

Strong communication

Education

GCSEs or equivalent in Maths/English

CPC or PMI progress

Tools

Excel

Word

Outlook

Job description

Howden Group Holdings is seeking a Client Administrator to join the Pension Administration team on a full-time, permanent basis. The role offers hybrid working from Birmingham, Cheltenham or Bristol offices, focusing on client and scheme administration and reporting.

You will build relationships with clients, manage a portfolio, attend calls, handle issues, and contribute to stewardship reports and annual accounts. A background in pensions and strong Office skills are expected.