Pension Client Administrator – Hybrid & Client Relations

Howden; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Howden is seeking a Client Administrator to join our Pension Administration team in a hybrid role across Birmingham, Cheltenham or Bristol. You will deliver high-quality client management services and support for a portfolio of pension schemes, ensuring accuracy and professional service.

The role requires GCSEs in Maths and English and solid experience in DC/DB pension administration, along with excellent MS Office skills and strong communication abilities.

Qualifications

• GCSE grade 5/C in Maths and English is essential.
• CPC or progress with PMI qualifications is advantageous.
• Experience in Financial Services or pension administration is required.
• Strong Microsoft Office skills (Excel, Word, Outlook) are needed.
• Good written and verbal communication skills to develop further.

Responsibilities

• Builds and maintains relationships with clients and stakeholders.
• Manages client portfolio and provides administration services.
• Attends client calls/meetings and presents administration matters.
• Handles concerns/complaints and ensures timely resolution.
• Prepares quarterly stewardship reports with accuracy and clarity.
• Oversees production of scheme annual report and accounts for portfolio.

Skills

GCSE Maths and English

Pension calculations CPC/ PMI progress

DC/DB pension administration

Microsoft Office (Excel, Word, Outlook

Communication skills

Education

GCSE Maths and English (grade 5/C)

Tools

Excel

Word

Outlook

Job description

Howden is seeking a Client Administrator to join our Pension Administration team in a hybrid role across Birmingham, Cheltenham or Bristol. You will deliver high-quality client management services and support for a portfolio of pension schemes, ensuring accuracy and professional service.

The role requires GCSEs in Maths and English and solid experience in DC/DB pension administration, along with excellent MS Office skills and strong communication abilities.