Hybrid Payments Settlement Lead | Reconciliation & Risk

Capital One (Europe) plc; Farnborough; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension & bonus

Holidays: 25 days + 5

Private medical insurance

Parental leave

Job summary

Capital One is hiring a Payments Settlement Operations Lead in Farnborough for a hybrid role with two days in-office weekly. You will manage settlement balancing, reconciliations, and risk controls across the DCI Settlement System, while liaising with Legal, Compliance and Business Risk teams.

You will drive process improvements, mentor offshore teammates, and explore AI-enabled enhancements using Gemini/GEMS to support daily controls and reporting.

Qualifications

• Cross functional knowledge of the Payment Network Industry focusing on Financial Services, Compliance, Internal Audit, Risk or Operations.
• Proficiency with Google Suite and AI tools (Gemini and GEMS).
• Strong written and verbal communication with all levels of staff and management.

Responsibilities

• Provide daily financial and operational support on the DCI Settlement System controls.
• Research and resolve daily settlement discrepancies and production issues with cross-functional partners.
• Lead the team’s response to past-due payments, ensuring swift resolution with settlement agents.
• Coach and mentor team members to provide premier customer service within SLAs and expand offshore knowledge.
• Document and map processes using Operational Excellence tools and controls.

Skills

Cross functional knowledge of the Paym

Google Suite proficiency

AI familiarity with Gemini and GEMS

Communication skills

Education

CIA/CPA/CRCM certifications

Tools

Gemini AI tools

GEMS

Job description

Capital One is hiring a Payments Settlement Operations Lead in Farnborough for a hybrid role with two days in-office weekly. You will manage settlement balancing, reconciliations, and risk controls across the DCI Settlement System, while liaising with Legal, Compliance and Business Risk teams.

You will drive process improvements, mentor offshore teammates, and explore AI-enabled enhancements using Gemini/GEMS to support daily controls and reporting.