Payments Settlement Operations Lead

Capital One; Farnborough; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave

Private medical insurance

Parental leave

Job summary

Capital One UK is seeking a Payments Settlement Operations Lead in Farnborough. The role involves managing settlement balances, reconciliations, and liaising with Legal, Compliance and Business Risk functions across the International Settlement organization.

You will drive process improvements, risk controls and AI-powered enhancements with Gemini tools, in a hybrid working pattern. You will support daily settlement controls, investigate discrepancies, and mentor team members while maintaining

Qualifications

• This role expects knowledge of the payment network industry with a focus on compliance, risk or operations.
• Strong communication and liaison skills across multiple partners.
• Experience with AI tools and enterprise risk controls.

Responsibilities

• Provide financial and operational support on daily settlement controls and reconciliation.
• Lead response to past due payments and escalation of customer-impacting issues.
• Collaborate with cross-functional teams to resolve discrepancies and automate processes.

Skills

Payment Network

Compliance Risk

Google Suite

AI knowledge

Tools

Gemini

GEMS

Job description

Farnborough (95987), United Kingdom, Farnborough, Payments Settlement Operations Lead Job Title: Payments Settlement Operations Lead Location: Farnborough, London - Hybrid Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces. Hear from our team about what it’s like working at Capital One UK.

About the Role

This role will have a wide range of responsibilities as part of a team managing settlement balancing, and reconciliations. This position will also be part of the team liaison to the enterprise-wide Legal, Compliance and Business Risk functions. This person will help to develop business-unit specific approaches and ensure accurate and timely implementation across all risk management disciplines and all areas in the International Settlement organization. This individual will support the business compliance and operational risk/control activities within Settlement which may include risk assessment, controls, procedure documentation, process design, control workflow/systems, reporting, testing, remediation and third-party management. This individual will evaluate current operations across International Settlement, to identify areas for enhancements and work with business partners to implement these processes. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What you’ll do

• Provide financial and operational support on the DCI Settlement System daily controls, ensuring Settlement balances daily, and ensuring achievement of team objectives.
• Research and resolve daily Settlement discrepancies, Production issues and customer inquiries, collaborating with Business Partners to meet customer needs, in line with Risk and Compliance goals.
• Lead the team’s response to past due payments, including funds owed to and from DCI’s settlement agent.
• Ensure swift resolution of outstanding payments by collaborating with cross-functional teams and settlement agent contacts, actively removing roadblocks as necessary.
• Coach and mentor team members to provide premier customer service within SLAs, with a focus on expansion of knowledge with team members based Offshore.
• Provide cross training on team functions to maintain bench strength and ensure no single point of failure.
• Build the team’s knowledge on the DCI Balancing functions, ensuring all processes are mapped and documented with suitable controls in place, through ‘Operational Excellence’ tools and practices.
• Proactively identify improvement and automation opportunities, to facilitate continuous process improvements on daily controls, and mitigate future errors.
• Identify, investigate and implement opportunities for introduction of AI into daily controls activities, leveraging Gemini tools and acting as trailblazer for AI activities within the team.
• Act as a subject matter expert for all operational matters regarding clients’ use of the DCI Settlement system, building strategic relationships across multiple partners.
• Lead priority projects as necessary, taking ownership to fulfil requirements.
• Balance conflicting priorities as needed to ensure timely completion, and proactively provide progress updates.

The skills and experience you need

• Cross functional knowledge of the Payment Network Industry focusing on Financial Services, Compliance, Internal Audit, Risk or Operations.
• Google Suite knowledge and expertise, particularly in AI (Gemini and GEMS).
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.
• Certification in Control Self Assessment, Certified Internal Auditor, Certified Public Accountant (CPA) or Certified Regulatory Compliance Manager.

Where and how you'll work

This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

• Competitive pension and performance-based bonus schemes (Wealth & Future)
• Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Access premium care through our private medical insurance.
• We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, foster collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate‑led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.