Hybrid Order Desk Coordinator — Delivery & Data Mastery

CityFibre; Salford; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

CityFibre is seeking an Order Desk Coordinator for a hybrid role based in the UK. You will help move customer orders through the delivery journey, maintain accurate Salesforce records and provide timely updates to customers and internal stakeholders.

You will collaborate with internal teams and suppliers to keep orders on track, identify data discrepancies and blocker risks, and support prioritisation and issue resolution. The role offers a competitive salary with bonus potential.

Qualifications

• Experience in a customer service, coordination or administrative role.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and data accuracy.
• Ability to prioritise workload and manage competing demands.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Experience using CRM systems such as Salesforce is advantageous.

Responsibilities

• Coordinating customer orders through to successful delivery
• Maintaining accurate records across Salesforce and delivery systems
• Providing clear updates on order progress, delays and issues
• Working with internal teams, partners and suppliers to keep orders on track
• Identifying and escalating data discrepancies, risks and blockers
• Supporting order prioritisation and issue resolution activities

Skills

Customer service

Coordination

Data accuracy

Stakeholder management

Prioritising workload

MS Office

Tools

Salesforce

Excel

Outlook

Job description

CityFibre is seeking an Order Desk Coordinator for a hybrid role based in the UK. You will help move customer orders through the delivery journey, maintain accurate Salesforce records and provide timely updates to customers and internal stakeholders.

You will collaborate with internal teams and suppliers to keep orders on track, identify data discrepancies and blocker risks, and support prioritisation and issue resolution. The role offers a competitive salary with bonus potential.